Supervision
Supervision
Supervision is its own distinct work, often confused with management. The supervisor is the layer between the front line (mission workers) and the management layer. This final chapter sets out what supervision is, the positions in an organisation, the supervisor-manager distinction, and the supervisor’s three major responsibilities.
The four-element definition, Proctor’s three domains (formative, normative, restorative), and the implications for organisations
Seven distinct positions: mission workers, service workers, lead workers, supervisors, managers, staff managers, top executives
The supervisor-manager distinction and the supervisor’s three major responsibilities: workgroup head, coordinator, management member
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