Conflict Management
Conflict Management
Schools generate conflict daily. A school head’s job is not to eliminate conflict but to manage it: keep destructive conflict from damaging the school, and convert productive disagreement into better decisions. This chapter walks through the foundations, the diagnostic models, and the management techniques.
What conflict is, its three dimensions, and substantive vs emotional conflict
Four types by interests and behaviours: open, latent, false, and no conflict
Three historical views, and the distinction between functional (task, process) and dysfunctional (relationship) conflict
Four types by setting (interpersonal, intrapersonal, intragroup, intergroup) and three sources (economic, value, power)
Forcing, collaborating, compromising, smoothing, and avoidance. Each has its place; choosing the right one matters
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Last updated on • Talha